Phone or video
Phone consultations are simple and work anywhere with reception. Video can help when your GP needs to see something, such as a rash.
Your GP will advise if you need to come in instead.
Telehealth, care from where you are
Phone and video consultations for suitable situations, such as reviewing results, renewing stable medicines or follow-up, so you do not always need to come in. Telehealth is offered in some circumstances; call reception to check if it suits your visit.
We are a Medicare Bulk Billing Practice
Fees and eligibilityGP consultations are bulk billed for eligible patients with a valid Medicare card: children 15 and under, patients 65 and over with a pension or Health Care Card, and all other pension and Health Care Card holders.
Good to know before you book
01Check it suits your visit
Some concerns need a physical examination.
Tap to see moreReception will help you choose phone, video or in person.
Call (02) 4006 822202An existing relationship
Medicare telehealth generally requires that you have been seen in person in the last 12 months.
Tap to see moreOr that you are registered through MyMedicare.
Register for MyMedicare03Be somewhere private
Find a quiet space with good reception.
Tap to see moreHave your medicines and questions ready.
What to bring04eScripts by SMS
Scripts can be sent straight to your phone.
Tap to see moreTake the token to any pharmacy.
About scriptsFind the care that fits
Choose a topic to see what is involved, what it costs, the questions people ask most, and how to book.
And what it does not
What telehealth suits
Telehealth works well for results, stable medicine reviews, mental health follow-up, care plan reviews and simple concerns.
It is not suitable for chest pain, breathing difficulty, injuries, or anything that needs an examination, test or procedure.
- 1Call reception
- 2Choose phone or video
- 3Consultation
- 4Scripts, referrals or follow-up
What it costsConsultations are bulk billed for eligible patients with a valid Medicare card.
Can I get a script by telehealth?
Often, yes, as an electronic prescription.
Can I be examined?
No; book in person for an examination.
Medicare rules
Eligibility
For most Medicare telehealth services, you need to have been seen face to face at the practice in the past 12 months, or be registered with the practice through MyMedicare.
MyMedicare registration enables some longer bulk billed telehealth consultations.
- 1Check you have been seen recently
- 2Or register for MyMedicare
- 3Book telehealth
- 4Consultation
What it costsConsultations are bulk billed for eligible patients with a valid Medicare card.
What is MyMedicare?
Free registration with your regular practice.
Are telehealth consults bulk billed?
Yes, for eligible patients.
Phone and video
How it works
At your appointment time, your GP will call you, or send a video link. Make sure your phone is on and not set to block unknown numbers.
Have your Medicare card, medicines and questions ready.
- 1Be ready at your time
- 2Answer the call or open the link
- 3Consultation
- 4Follow-up as needed
What it costsConsultations are bulk billed for eligible patients with a valid Medicare card.
What if I miss the call?
Your GP will try again; call reception if needed.
Do I need an app?
Usually not; a link or phone call is used.
Understanding telehealth
Plain-language information to help you know what to expect and make informed decisions with your GP.
Staying safe with telehealth
Make sure you are somewhere private, and keep your details up to date so the clinic can reach you.
Telehealth is not suitable for emergencies; call 000.
Is telehealth right for me?
A general guide. Reception will confirm.
I need my results explained
Often suitable by phone or video.
Next stepCall reception to book telehealth.I need a repeat script
Often suitable for stable medicines.
Next stepAsk reception.I have new symptoms
Usually best seen in person.
Next stepBook an in-person appointment.I have chest pain or trouble breathing
Not suitable. Call 000.
Next stepCall 000 now.Mental health follow-up
Often suitable.
Next stepBook telehealth or in person.Myth or fact?
Test what you know about telehealth. Choose an answer to reveal the explanation.
01
Telehealth is suitable for chest pain.
Chest pain needs urgent in-person care. Call 000.
02
Most Medicare telehealth needs an existing relationship with the practice.
Usually seen in person in the last 12 months or registered through MyMedicare.
03
Scripts can be sent to your phone after telehealth.
As an electronic prescription token.
0 of 3 answered
Evidence, sources and advertising standards
Information on this page is general, evidence-based and drawn from Australian health authorities and professional guidelines, including:
Morisset Doctors advertises its services in line with the Health Practitioner Regulation National Law and AHPRA's Guidelines for advertising a regulated health service. We do not use testimonials, offer inducements, or make claims about outcomes. Individual results and experiences vary. Please talk to your GP about your own situation.
The numbers worth knowing
0monthsMonths
Seen in person within, for most telehealth.
0Ways
Phone or video.
0$Cost for eligible patients
Bulk billed consults.
0Registration
MyMedicare unlocks some longer consults.
Everyone involved, around you
Your care can involve more than one person. Choose a part of the care team to see how it fits together.
Youat the centre of your care
Telehealth at every stage
Results and reviews.
Stable medicines and care plans.
Check eligibility and how it works.
Who can help
Every GP at Morisset Doctors can help with telehealth. These team members list it among their interests.
General practitionerDr Alice Najjar
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Women's health, children's health, pregnancy care and preventive care. Taking new patients.
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GP registrarDr Prishantha SirisenaBook now
Women's health, paediatrics, geriatric medicine and chronic disease. Taking new patients.
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General practitionerDr Christina YeongBook now
Holistic, evidence-based care with an international perspective, for patients from diverse cultural backgrounds.
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GP FellowDr Mofada HadiBook now
Chronic and complex care, geriatrics, mental health, skin cancer medicine and women's health.
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GP and directorDr Ali ZubaidyBook now
Skin checks and procedures, geriatric medicine, paediatrics, chronic conditions and men's health.
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General practitionerDr Mohamod Ayaz NilamBook now
Acute and chronic adult medicine, with hospital experience in cardiology, paediatrics and emergency medicine. Joining November 2026.
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GP registrarDr Mohamed Naim HafsahBook now
Women's health, respiratory medicine, rheumatology and palliative care. Speaks English, Tamil and Sinhala. Joining December 2026.
Book nowMake the most of your appointment
A little preparation gives you and your doctor more time for what matters. Your doctor will explain the options, benefits and risks, and only examine with your consent.
What to bring0 of 6 ready
Your health, your choice
Book online at any hour, or call reception from 8:00am, Monday to Friday. New patients welcome.
Telehealth questions, answered
If yours is not here, call (02) 4006 8222 and reception will help.
Do you offer telehealth?
In some circumstances; call reception.
Is telehealth bulk billed?
Yes, for eligible patients.
Do I need to have been seen before?
Usually within the last 12 months, or be registered through MyMedicare.
Can I get a medical certificate by telehealth?
Sometimes.
Is video or phone better?
It depends on the visit.
What if I need an examination?
Book in person.
