Know what to expect, and what it costs
Everything worth knowing before you come in to Yambo Street: who is bulk billed, what attracts a fee, what to bring and how the clinic works. Tap any heading to open it.
Morisset Doctors is a bulk billing practice. If you are 15 or under, 65 or over with a pension or Health Care Card, or a pension or Health Care Card holder of any age, your GP consultation is billed straight to Medicare and you pay nothing on the day.
Will I be bulk billed?
Slide to the patient's age and tell us about concession cards.
Fees, clearly explained
Patients who are not eligible for bulk billing pay a private fee. Reception will always tell you the amount before your appointment.
Ask reception about a feePrivate patient fees
| Consultation | Fee |
|---|---|
| Short consultation | $50 |
| Standard consultation | $85 |
| Long consultation | $130 |
| Prolonged consultation | $200 |
Fees may vary depending on the complexity of the service or procedure required.
What can attract a fee
- WorkCover
- RHCA (reciprocal health care) Medicare card holders
- Specialist consultations
- Allied health services
- Procedures
- Pap smears
- Pre-employment medical assessments
- Driver assessment forms
- Medical reports
- Skin cancer checks
- New patients who do not have their Medicare card
- Cosmetic injectables
Specialist and allied health services are billed by the provider.
Missed appointment fee
If you cannot attend, please let us know as early as possible so the time can be offered to someone else. A fee applies for missed appointments without notice: $50 for the first missed appointment and $150 for any subsequent missed appointment.
Your first visit, made simple
Yes, we are accepting new patients. Book online and select new patient, or call reception. Arrive a few minutes early so we can get you registered and avoid any waiting.
Book as a new patientHow the clinic works
Bookings, results, phone messages, after hours care and the practice's policies.
Booking an appointment
Appointments can be booked in person, online through HotDoc, or by calling the clinic on (02) 4006 8222, Monday to Friday, 8:00am to 5:00pm. Regular appointments are 10 to 15 minutes. If you feel you need a longer appointment, please discuss this with reception when you book.
Same-day appointments are available on most days. We recommend booking in advance where possible, and walk-ins are welcome if an appointment is available at the time.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Morisset Doctors will attempt to contact you regarding any urgent results.
Telephone enquiries
Please leave a clear message with reception and your doctor will return your call when possible.
After hours care
When you need urgent medical care and Morisset Doctors is closed, AYA After Hours services (8215 0083) are open from 6:00pm on weekdays, 12:00pm on Saturdays, and all day Sundays and public holidays. For free health advice at any time, call Healthdirect on 1800 022 222.
Always call an ambulance on 000 if you are experiencing severe pain or illness at any time.
Smoking policy
This practice has a strict no-smoking policy.
Communication and records
Interpreters, accessibility and how your information is sent and stored.
Interpreters and communication assistance
Please let reception know when you book if you need help with communication, such as a translator. A phone interpreter may be available but needs to be arranged before your appointment. Patients from non-English speaking backgrounds can contact TIS National (Translating and Interpreting Service) on 131 450 to book an interpreter.
Auslan interpreters
If you require an Auslan sign language interpreter during your appointment, a booking can be made online through NABS (National Auslan Booking Service) at nabs.org.au or by phoning 1800 246 945.
Correspondence
Electronic medical information is sent in an encrypted format using secure messaging software. Printed medical information is mailed through secure, tracked post. Diagnostic correspondence and results are always forwarded to the relevant doctor and marked confidential.
Email policy
The practice uses secure messaging through its clinical software, which sends a secure email with a PIN code. Please download any attachments and delete the email as soon as possible. Patient information is only sent by email when securely encrypted, and is not sent to personal email addresses. Patient enquiries and requests are not accepted by email.
If you request a copy of medical information, you will be asked for a fax number, a postal address for registered mail, or to collect it from the clinic.
Fax and computerised records
Fax machines, printers and other electronic devices are only accessible to doctors and authorised staff, and fax numbers are checked before confidential information is sent. Specific systems protect the privacy, security and integrity of patient records, all staff are trained in computer security, and IT support oversees the maintenance and security of the practice's systems.
Make Morisset Doctors
your home practice
MyMedicare is a free, voluntary registration that links you to one regular practice. It takes a few minutes and unlocks longer bulk billed telehealth consults and more connected care. Here is how it works.
- 1
Check you are eligible
You need a valid Medicare card or DVA card and to have visited Morisset Doctors twice in the past 24 months (once if you live in a rural area).
- 2
Register online, on myGov or at reception
Register online in a couple of minutes using the Morisset Doctors MyMedicare registration form on HotDoc, or through myGov or the Express Plus Medicare app, or ask reception for a paper form.
- 3
Nominate Morisset Doctors
Search for Morisset Doctors, Yambo Street, and choose your preferred GP. We accept the registration on our end and you are linked.
- 4
Enjoy the benefits
Longer bulk billed telehealth consultations, a team that knows your history, and better access to care planning and chronic condition support.
Your rights, privacy and feedback
Printed copies of policies are available at reception.
Confidentiality and privacy
Every member of the Morisset Doctors team understands the importance of confidentiality and is bound by a privacy clause in their employment agreement. All information shared during a consultation is personal and private health information, including your past medical and social history, current health issues and future care. Medical details are only shared with professionals outside the practice team with your informed consent.
Medical records are the property of the practice. Only written requests for access to medical records are accepted.
Feedback and complaints
We aim to give every patient the best possible care and attention. If you are dissatisfied with any part of our service, please let us know so we can do better.
If this does not resolve the issue, we welcome your complaint in writing. We will acknowledge it, investigate, and advise you of the outcome. If you are still unsatisfied, you can contact the NSW Health Care Complaints Commission (HCCC) on 1800 043 159. The HCCC is an independent body established under the Health Care Complaints Act 1993.
Practice policies
All four practice policies can be downloaded as PDFs in the Practice policies section below.
Go to practice policiesPractice policies
Download or view the practice's policies. Printed copies are also available at reception.
How the practice collects, stores, uses and protects your health information under the Privacy Act 1988, including correspondence, fax and electronic records.
PDF · 159 KBAccess to care, privacy and dignity, accessing your health record, the right to refuse treatment, informed consent and the right to complain.
PDF · 123 KBHow interpreter and communication services are offered, including TIS National, the Doctors Priority Line and the National Relay Service.
PDF · 114 KBThe standards the practice team follows on social media, including privacy, approvals and how testimonials are handled in line with AHPRA requirements.
PDF · 140 KBUseful resources
Children's health
Contraception and sexual health
Men's health
Chronic disease
Mental health
Preventive health and lifestyle
Women's health
Patient questions, answered
The things reception is asked most often. If yours is not here, call (02) 4006 8222.
Is Morisset Doctors a bulk billing practice?
Yes. GP consultations are bulk billed for eligible patients: children 15 and under, patients 65 and over with a pension or Health Care Card, and all other pension and Health Care Card holders.
Are you accepting new patients?
Yes. Book online through HotDoc and select new patient, or call (02) 4006 8222. Same-day appointments are available on most days.
What if I don't have a Medicare card?
A fee is payable at the time of the consultation, which may be claimable through private health insurance.
What should I bring to my appointment?
Photo ID, your Medicare card and any concession cards. WorkCover patients should bring their employer's contact details.
Do you offer telehealth consultations?
Telehealth is offered in some circumstances. Please call (02) 4006 8222 to check whether it is available to you.
How do I get my results?
A follow-up appointment is usually required. The practice will attempt to contact you about any urgent results.
I need a longer appointment. How do I ask?
Tell reception what the visit is for when you book. Regular appointments are 10 to 15 minutes.
What happens if I miss an appointment?
Please call as early as possible. A fee applies for missed appointments without notice: $50 for the first and $150 for any subsequent missed appointment.
Can I have an interpreter?
Yes. Let reception know when you book. TIS National is available on 131 450, and Auslan interpreters can be booked through NABS on 1800 246 945.
Are skin cancer checks bulk billed?
Skin cancer checks attract a fee. Reception can confirm the cost when you book.
I have a WorkCover claim. Is my visit bulk billed?
No. WorkCover consultations attract a fee. Please inform your employer and bring their contact details for verification.
What should I do when you are closed?
Call AYA After Hours on 8215 0083, or Healthdirect on 1800 022 222 for advice. In an emergency, call 000.
How do I register for MyMedicare?
Register online using the Morisset Doctors MyMedicare registration form on HotDoc, or ask reception for a paper form.
Register for MyMedicareNo matching questions. Call (02) 4006 8222 and reception will help.
